Job Description

We are looking for a Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Assistant Front Office Manager will be responsible for the Front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

Responsibilities

• Drive standards and deliver exceptional guest experience
• Lead the front office team with purpose and vision
• Monitor guest satisfaction and set departmental targets
• Build a high performing team
• Work flexible shifts including evenings and weekends

Benefits

• Exclusive discounts for you, your friends and family
• Valor team member rates at UK hotels from £30 B&B
• 50% discount dining in restaurants and bars
• Free meals on duty
• Access to high-street discounts
• Cycle to Work Scheme (up to 40% savings)
• Refer-a-friend bonuses from £250
• Wellness activities and Employee Assistance Programme
• Healthcare Cash Plan options from £5/month
• Fully funded apprenticeship programmes
• Internal development programmes
• Monthly and annual service awards

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] manages over 100 hotels across four continents. We were recognised by The Sunday Times as a top ten Very Big Organisation in 2024 and 2025 Best Places to Work lists and the top ranked hospitality business in 2025. We are an equal opportunities employer.

Additional Information

Department: Front Office. Location: AC Hotel by Marriott Manchester Salford Quays. Yearly salary: £28,000. [Employer hidden — sign up to reveal] operates 37 hotels across UK brands including Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott.