Job Overview

• Department: Front Office
• Role: Guest Services Assistant - FO
• Location: Hampton by Hilton Liverpool John Lennon Airport
• Monthly salary: £26,437

About the Role

We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay. You will be proactive and people focused, always looking to make an impact on the guests and bring smile to their faces. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

Rewards & Benefits

• Exclusive discounts: Valor team member rates at UK hotels from £30 B&B, discounted stays for friends and family, 50% dining discount, free meals on duty, high-street discounts, cycle to work scheme, refer-a-friend bonuses from £250.
• Health and wellbeing: Calendar of wellness activities, Employee Assistance Programme 24/7, Healthcare Cash Plan options from £5/month.
• Career growth: Fully funded apprenticeship programmes, internal development programmes, monthly and annual service awards.

About [Employer hidden — sign up to reveal]

We are an equal opportunities employer and welcomes applications from all suitably qualified persons. [Employer hidden — sign up to reveal] manages over 100 hotels across four continents. We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists. Visit [Employer hidden — sign up to reveal] for more information.