Reservations and Events Manager

Key Responsibilities

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by [Employer hidden — sign up to reveal] and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers.
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Qualifications and Skills

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.

Benefits

• [Employer hidden — sign up to reveal] team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts.
• Cycle To Work Scheme.
• Refer-a-friend bonuses starting at £250.
• Wellness activities and Employee Assistance Programme.
• Healthcare Cash Plan options.
• Apprenticeship programmes and internal development.
• Monthly and annual service awards.

About [Employer hidden — sign up to reveal]

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. [Employer hidden — sign up to reveal] manages over 100 hotels across four continents. We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists as well as being the top ranked hospitality business in 2025.