Reservations and Events Agent

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Reading
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,728 / year
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Reservation Management Upselling Communication Problem Solving Administration Technology Proficiency Teamwork

FULL DESCRIPTION

Reservations and Events Agent

[Employer hidden — sign up to reveal] at [Employer hidden — sign up to reveal] | £26,728.00 per annum | Full-time | On-site

The Role

As Reservations and Events Agent you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What you'll be doing

  • Top quality customer service
  • Working as part of a great team
  • Take enquiries and bookings via telephone and online bookings
  • Converting enquiries into sales
  • Processing, amending and updating bookings as required
  • Maximising revenue through upselling
  • Administration and Technology savvy
  • Available to work when the team and customer needs you most

Requirements

  • Excellent communication, interpersonal, and problem-solving abilities.
  • A passion for hospitality and a relentless commitment to excellence.

About [Employer hidden — sign up to reveal]

We are an equal opportunities employer and welcomes applications from all suitably qualified persons. [Employer hidden — sign up to reveal] manages over 100 hotels across four continents. We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists.

Benefits

  • Exclusive discounts for you, your friends and family
  • Free meals while on duty
  • Access to high-street discounts
  • Cycle To Work Scheme
  • Refer-a-friend bonuses starting at £250
  • Employee Assistance Programme
  • Healthcare Cash Plan options
  • Fully funded apprenticeship programmes
  • Internal development programmes
  • Monthly and annual team member service awards
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