Reservations and Events Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Reservations management
Events management
Revenue management
Pricing strategy
Customer service
Market analysis
Leadership
Communication
FULL DESCRIPTION
Reservations and Events Manager
[Employer hidden — sign up to reveal] is seeking a dynamic Groups, Reservations & Events Manager for Hilton Garden Inn Birmingham. This role involves maximizing enquiry conversion, managing reservations, and delivering exceptional events.
Key Responsibilities
- Business Accuracy: Ensure all business on the books is robust and accurate.
- System Management: Operate reservation systems to required standards.
- Pricing Strategies: Implement pricing and selling strategies for all market segments.
- Competitor Analysis: Maintain up-to-date competitor information.
- Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features.
- Commercial Awareness: Consider total revenue and lifetime value when assessing enquiries.
- Compliance: Comply with all statutory and company requirements.
Qualifications and Skills
- Proven experience in reservations, events management, or similar role.
- Strong communication and customer service skills.
- Detail-oriented with excellent organizational abilities.
- Knowledge of revenue management and pricing strategies.
- Ability to analyze market data and competitor information.
- Experience in hotel or hospitality industry preferred.
- Strong leadership skills with ability to inspire and motivate a team.
About [Employer hidden — sign up to reveal]
We are an equal opportunities employer. [Employer hidden — sign up to reveal] manages over 100 hotels across four continents and was recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists.
Sign up free — access 45,000+ UK sponsor-licensed jobs