Guest Services Assistant - Medlock

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Associate
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Front Office Operations Communication Empathy Teamwork Attention to Detail Hotel Experience Problem Solving

FULL DESCRIPTION

Guest Services Assistant - Medlock

[Employer hidden — sign up to reveal] is hiring a Guest Services Assistant for The Medlock, a Radisson Blu Hotel in Manchester. This is a pre-opening role for a 401-key hotel at the Etihad Campus. Full-time, on-site position.

About the Role

As a Guest Services Assistant, you'll be at the heart of the guest experience, supporting the Front Office team to create warm, confident welcomes, smooth departures and thoughtful touches. The hotel operates 365 days a year with flexible shift patterns.

What You'll Be Doing

  • Supporting reception and nights operations
  • Creating a warm, welcoming environment for every guest
  • Upholding Medlock's brand standards
  • Contributing to a confident service-led culture
  • Delivering thoughtful, authentic moments at every touchpoint

About You

  • Effortless warmth and natural service delivery
  • Empathy, integrity, and composure under pressure
  • Genuine investment in people and team spirit
  • Trusted communicator and team player
  • Proven customer service experience in a hotel environment, ideally premium or lifestyle

What's in It for You

  • Join the pre-opening team for a high-profile launch
  • Dynamic, fun and engaging team
  • Work closely with City Football Group, [Employer hidden — sign up to reveal] and Radisson Hotel Group
  • Competitive rates of pay
  • Exclusive discounts on hotel rooms, dining, and high-street shops
  • Cycle to Work scheme and refer-a-friend bonuses
  • Wellness activities and Employee Assistance Programme
  • Healthcare cash plan options

How to Apply

Click Apply Now on the career site. Applications reviewed regularly; advert may close early. Anticipated start date: 6th July 2026. Employment subject to proof of right to work in the UK and DBS check.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] manages over 100 hotels across four continents. Recognised as a top ten Very Big Organisation in the 2024 and 2025 Sunday Times Best Places to Work lists, and the top ranked hospitality business in 2025.

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