Job Details

• Department: Front Office
• Role: Receptionist
• Locations: Crowne Plaza, Chester
• Hourly salary: £12.71

About the Role

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guests visit that bit more special.

You will be the face of our hotel, not just to guests staying on property but to guest visiting to use our restaurants, bars and meeting rooms.

You must have a natural hospitality charm and a passion for service. Ideally you will have experience of working within a branded hotel environment but this isn't essential and full training will be provided.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Rewards & Benefits

• Exclusive discounts: Valor team member rates at our UK hotels from £30 B&B; discounted stays for friends and family; 50% discount in our restaurants and bars; free meals on duty; high-street discounts; cycle to work scheme; refer-a-friend bonuses from £250.
• Health and wellbeing: Wellness activities, Employee Assistance Programme, Healthcare Cash Plan options from £5/month.
• Career growth: Fully funded apprenticeships, internal development programmes, monthly and annual service awards.

About [Employer hidden]

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. [Employer hidden — sign up to reveal] manages over 100 hotels across four continents. But what sets us apart isn't scale — it's the people who show up every day and make guests feel like the only person in the room. We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists as well as being the top ranked hospitality business in 2025.