Job Description

Customer service is key, interacting with guests daily, your job is to make first impressions count. You will have high standards in terms of cleanliness and strive to meet tight deadlines.

We’re looking for someone who is passionate about our bedrooms being spotless and well presented. If you’re looking for a role to keep you on your toes and keep you fit at the same time, this could be the role for you!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

Benefits

• [Employer hidden — sign up to reveal] team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts.
• Cycle To Work Scheme.
• Refer-a-friend bonuses starting at £250.
• Wellness activities.
• Employee Assistance Programme.
• Healthcare Cash Plan options from £5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes.
• Monthly and annual service awards.

About [Employer hidden — sign up to reveal]

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

[Employer hidden — sign up to reveal] manages over 100 hotels across four continents. But what sets us apart isn't scale — it's the people who show up every day and make guests feel like the only person in the room.

We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists as well as being the top ranked hospitality business in 2025.