Assistant Night Manager

About the Role

At The Medlock, we’re redefining city centre hospitality with an experience that’s polished, heartfelt and unmistakably personal. As Assistant Night Manager, you’ll support the overnight leadership of the hotel, ensuring every guest experience remains seamless, secure and thoughtfully delivered while the city sleeps. You’ll play a key role in overseeing night operations—supporting the front office, coordinating late arrivals and early departures, and ensuring the hotel runs smoothly through the quieter hours.

What You'll Be Doing

• Supporting the Night Manager in leading Nights teams to ensure smooth, safe and seamless overnight operations.
• Fostering a calm, welcoming environment where guests feel supported and genuinely cared for.
• Championing brand standards and guiding a confident service culture.
• Overseeing late arrivals, early departures and overnight requests with ease.
• Carrying the spirit of Manchester through every interaction.

What's in It for You

• Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments.
• Be part of a dynamic, fun and engaging team.
• Work closely with City Football Group, [Employer hidden — sign up to reveal] and Radisson Hotel Group.

About You

• Natural, relaxed warmth and genuine hospitality.
• Lead with heart, communicate honestly, stay calm under pressure.
• Passionate about developing people.
• Strong communicator and collaborator, grounded and dependable.
• Previous hotel customer service experience in a similar position, ideally within a premium, lifestyle or design led property.

Benefits

Exclusive discounts, Valor team member rates from £30 B&B, 50% dining discount, free meals on duty, cycle to work scheme, refer-a-friend bonuses, wellness activities, Employee Assistance Programme, healthcare cash plan options.