Reservations and Events Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Hemel Hempstead
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Reservations Management
Event Management
Revenue Management
Pricing Strategies
Competitor Analysis
Customer Service
Leadership
System Management
FULL DESCRIPTION
Reservations and Events Manager
[Employer hidden — sign up to reveal] is looking for a Reservations and Events Manager at Holiday Inn Hemel Hempstead. This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events.
Key Responsibilities
- Business Accuracy: Ensure all business on the books is robust and accurate by adhering to company processes and procedures.
- System Management: Operate all reservation systems to the required standards set by [Employer hidden — sign up to reveal] and the brand.
- Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets.
- Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed.
- Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features.
- Commercial Awareness: Consider total revenue and lifetime value when assessing new business enquiries.
- Compliance: Comply with all statutory and company requirements.
Qualifications and Skills
- Proven experience in reservations, events management, or similar role.
- Strong communication and customer service skills.
- Detail-oriented with excellent organizational abilities.
- Knowledge of revenue management and pricing strategies.
- Ability to analyze market data and competitor information.
- Experience in the hotel or hospitality industry preferred.
- Strong leadership skills with ability to inspire and motivate a team.
Benefits
- [Employer hidden — sign up to reveal] team member rates at UK hotels from £30 B&B.
- Discounted stays for friends and family.
- 50% discount dining in restaurants and bars.
- Free meals on duty.
- High-street discounts and cycle to work scheme.
- Generous refer-a-friend bonuses.
- Wellness activities and Employee Assistance Programme.
- Healthcare Cash Plan options.
- Apprenticeship programmes and internal development.
Yearly salary: £32,000
Department: Revenue Office
Location: Holiday Inn Hemel Hempstead
About [Employer hidden — sign up to reveal]: We manage over 100 hotels across four continents, recognised by The Sunday Times as a top ten Very Big Organisation in 2024 and 2025 Best Places to Work lists, and top hospitality business in 2025.
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