Guest Service Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Liverpool
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Front Desk Operations
Customer Service
Team Leadership
Opera (Property Management Software)
Complaint Handling
Rota Management
Communication
Attention to Detail
FULL DESCRIPTION
Guest Service Manager
[Employer hidden — sign up to reveal] is hiring a Guest Service Manager at Hampton by Hilton Liverpool John Lennon Airport. Lead the welcome, set the standard, make every stay count.
The Role
- Leading front desk operations and acting as Duty Manager when required
- Delivering warm, confident, and professional guest service
- Handling guest feedback, issues, and complaints with care
- Supporting check-in/out, payments, and guest queries
- Mentoring and developing front office team members
- Managing rotas, payroll input, stock taking, and ordering
- Ensuring brand standards, cleanliness, and presentation
What You'll Bring
- Previous experience as Duty Manager, Guest Services Manager, or similar
- Experience using Opera (preferred)
- Excellent communication and phone etiquette
- Strong customer service with problem-solving mindset
- Ability to multitask and prioritise
- Good attention to detail and computer skills
- Additional languages a bonus but not essential
Why Join Us?
- Competitive pay, negotiable depending on experience
- Company pension
- Employee discounts and discounted or free food
- Health & wellbeing programme
- Company events
- Free on-site parking
- Real opportunities to grow your career with [Employer hidden — sign up to reveal]
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] manages over 100 hotels across four continents. Recognised as a top ten Very Big Organisation in the 2024 and 2025 Sunday Times Best Places to Work lists, and top ranked hospitality business in 2025.
Key Details
- Job Type: Full-time
- Work Location: In person (On-site)
- Department: Front Office
- Role: Guest Services Manager
- Location: Hampton by Hilton Liverpool John Lennon Airport
- Hourly Salary: £14.01
- Experience Level: Mid-Senior
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