Guest Services Agent [FTC]
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FULL DESCRIPTION
Guest Services Agent [FTC]
[Employer hidden — sign up to reveal] is hiring at Courtyard by Marriott Edinburgh - Fixed Term Contract
- Salary: £26,520.00 per annum / £12.75 per hour
- Hours: 40 hours per week across 5 days
- Location: Edinburgh
- Department: Front Office
About the Role
Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you.
We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay.
You will be proactive and people focused, always looking to make an impact on the guests and bring smile to their faces.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
Rewards & Benefits
- [Employer hidden — sign up to reveal] team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes.
- Monthly and annual team member service awards.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] manages over 100 hotels across four continents. We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists as well as being the top ranked hospitality business in 2025.
Equal Opportunities
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.