Conference and Events Operations Manager
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FULL DESCRIPTION
Conference and Events Operations Manager
Join us as Conference and Events Operations Manager to lead a friendly team, deliver memorable guest experiences, and steer budgets toward shared success.
[Employer hidden — sign up to reveal] manages over 100 hotels across four continents. But what sets us apart isn't scale — it's the people who show up every day and make guests feel like the only person in the room.
About the Role
As Conference and Events Operations Manager, you’ll take ownership of the events department, leading your team to exceed service expectations while managing budgets, sales targets, and operational standards.
Key Responsibilities
- Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
- Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
- Ensure effective stock control and payroll management, aligning resources with business needs.
- Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
- Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
- Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
- Maintain compliance with all Health and Safety, food safety, and security standards.
Qualifications
- Strong background in events or hospitality management with proven leadership experience.
- Excellent communication skills, client focus, and financial acumen.
- Flexible availability, including weekends and evenings as events demand.
Why Join Us
- Career Growth: This position offers significant opportunities for personal and professional development.
- Competitive Salary: £37,739.52 per annum.
- Supportive Team: Work with a passionate team dedicated to exceptional events.
- Innovative Culture: Creativity and innovation are encouraged.
Rewards & Benefits
- Exclusive discounts for you, friends and family at [Employer hidden — sign up to reveal] UK hotels.
- Free meals while on duty.
- Access to high-street discounts.
- Cycle to Work Scheme up to 40% savings.
- Refer-a-friend bonuses starting at £250.
- Employee Assistance Programme 24/7.
- Healthcare Cash Plan options.
- Fully funded apprenticeship programmes and internal development.
About [Employer hidden — sign up to reveal]
We are an equal opportunities employer and welcome applications from all suitably qualified persons. [Employer hidden — sign up to reveal] was recognised by The Sunday Times as a top ten Very Big Organisation in 2024 and 2025 Best Places to Work lists.
Learn more at [Employer hidden — sign up to reveal].