Customer Accounts Officer (Shared Ownership)

About the Role

We are looking for a passionate and enthusiastic individual to join the Customer Accounts Team. The team provide an efficient and supportive arrears management service to our Leaseholders.

What You'll Be Doing

As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers and referring our customers to internal or external support where applicable. Where appropriate, you will refer cases to court, attend hearings, apply for warrants and attend evictions. Whilst you won’t be out and about all the time, if you do need to attend meetings or court hearings regarding customers in these areas, it will be ideal if you are suitably located within our operating regions. Our operating regions include, Hampshire, Wiltshire, Somerset, Dorset, Devon and Cornwall. With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.

About You

• Committed to delivering excellent customer service
• Establish, develop and maintain effective working relationships with customers, external agencies and colleagues
• Excellent communication skills (written and verbal)
• Good eye for detail and accuracy when presenting information
• Proficient in IT including Microsoft Office suite and CRM databases
• Knowledge and/or experience of rent arrears recovery and pre-action protocol for rent arrears
• Housing management qualification is desirable
• Flexible approach, including local and regional travel
• UK driving licence and access to own vehicle
• Availability to work on Fridays

What's in it for You

We invest in our colleagues through The [Employer hidden] Offer, which includes flexible working, wellbeing support, career development, pension, life assurance, volunteering hours, discounts, enhanced leave, and recognition initiatives. We follow a sector-wide competence framework for social housing professionals.

Application Instructions

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will complete a Basic DBS check. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the [Employer hidden — sign up to reveal] Group & it’s subsidiary brands.

Contact

For support, contact the Recruitment Team at [Employer hidden — sign up to reveal].