Customer Service Advisor (Part time)

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Devizes
TYPE
Part-time
LEVEL
Entry-level
SALARY
£16,764 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Problem Solving Communication Multi-tasking Microsoft Office Empathy Resilience IT Systems

FULL DESCRIPTION

Customer Service Advisor (Part time)

[Employer hidden — sign up to reveal]

Devizes

£10,058 - £16,764 per annum

Part-time, Hybrid

The Vacancy

Are you experienced and passionate about Customer Service? We have part time opportunities in the team, that might just be right for you.

At [Employer hidden — sign up to reveal] you can share your enthusiasm and drive for Customer Service in our Contact Centre. This is a busy but important role, so at times you’ll be working under pressure but your commitment to customer service will mean this is a great role for you.

The successful candidate will be required to work their first 4-6 weeks full-time in our Devizes office, Monday - Friday from 8am - 4:30pm, to complete our induction training programme. Once the training programme is complete, you will be able to work flexibly with time spent in the office and working from home.

We have a number of working patterns available for this role. Please note all current shifts available finish at 5.00 pm.

What you’ll be doing

  • Talking to customers on calls, live chat, or email daily
  • Making appointments and supporting self-service options
  • Resolving issues and ensuring customer needs are met
  • Managing high volume of interactions (90,000 customers)
  • Taking ownership of customer cases and finding resolutions

About you

  • Experience in a customer service role
  • Ability to handle complaints and problem-solve effectively
  • Good listener and confident communicator
  • Multi-tasking skills – chat with customers while using IT systems
  • Competent with Microsoft packages and IT systems
  • Resilience and empathy

What’s in it for me

Great induction and ongoing training, apprenticeship qualifications, opportunity to progress, and a supportive team. [Employer hidden — sign up to reveal] offers reward and recognition programmes.

Ready to apply?

Submit your CV and supporting statement. Interviews via Microsoft Teams. For support contact [Employer hidden — sign up to reveal].

Documents

  • Customer Service Advisor Person Specification - Download
  • Customer Service Advisor Role Profile.docx - Download
  • The [Employer hidden — sign up to reveal] Way Culture Handbook - Download
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