The Vacancy

We’re looking for a passionate and enthusiastic individual to become part of our Customer Accounts Somerset Team. In this role, you’ll help deliver an efficient and supportive arrears management service, making a real difference to our customers by providing guidance, support, and practical solutions.

If you enjoy working in a collaborative team and want to be part of a service that truly helps people, we’d love to hear from you!

What you’ll be doing

As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers and referring our customers to internal or external support where applicable. Where appropriate, you will refer cases to court, attend hearings, apply for warrants and attend evictions.

You won’t be out and about all the time, if you do need to attend meetings or court hearings regarding customers in these areas, it will be ideal if you are suitably located near the Somerset area.

With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.

About you

• Committed to delivering excellent customer service, establishing, developing, and maintaining effective working relationships with our customers, external agencies, and colleagues.
• Excellent communication skills, both written and verbal, and a strong eye for detail and accuracy when presenting information.
• Proficient in IT, including the Microsoft Office suite and CRM databases.
• Knowledge and/or experience of rent arrears recovery and the pre-action protocol for rent arrears. A housing management qualification is desirable.
• Flexible approach essential, including local and regional travel. UK driving licence and access to own vehicle for work purposes.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The [Employer hidden — view at passion-project.co.uk] Offer includes:

• Flexible working – where possible we encourage our colleagues to work to their own schedule at a location that suits them.
• Focus on colleague wellbeing – workshops, employee assistance programme, mental health training and health cash plan.
• Investment in careers and development through leader and colleague development frameworks.
• Defined Contribution Pension and attached life assurance.
• Volunteering hours available.
• Savings at cinemas, gyms, holidays, days out, various shops and eateries.
• Enhanced leave.
• Personalised recognition initiatives.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Interviews will take place in person in Frome on the 19th May.

Successful candidates will complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the [Employer hidden — sign up to reveal] Group & it’s subsidiary brands.

If you'd like any support please contact the Recruitment Team on [contact hidden].

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