IT Support - Mandarin Speaking

About the role

IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all [Employer hidden — sign up to reveal] (BOC) branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup. This is a full time permanent position.

Key responsibilities

• Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requests
• Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance
• Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts
• Carry out daily operational duty and run batch jobs
• Assist with producing system and network reports for management and for [Employer hidden — sign up to reveal]'s branches
• The role requires a 36-hour working week, consisting of either three night shifts (21:00–09:00) or one night shift and two daytime weekend shifts (09:00–21:00). Weekend work is required on a rotational basis

Requirements

• Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject
• Proven track record in similar role
• Experience in PC support (e.g. PC installation, printer setup)
• Experience in Windows 10 and 11 trouble shooting
• Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes
• Experience in database management
• Knowledge of Information Security, Cyber Security and GDPR
• Good problem solving skills
• Excellent English and Mandarin communication skills
• Team player
• Highly organised
• Attention to detail

Working here

Having a presence in the UK for more than 90 years, [Employer hidden — sign up to reveal] London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the [Employer hidden — sign up to reveal] Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

Learning and Development

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:

• access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
• 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
• regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
• exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
• developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme
• encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
• embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career
• promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions

Benefits

We provide an attractive and comprehensive benefits package, including Private Healthcare, Pension, Employee Assistance Programme, Complimentary Lunch, Cycle to work scheme, Retail Discounts.