Assistant Operation Control - Mandarin Speaking
SKILLS
FULL DESCRIPTION
Assistant Operation Control - Mandarin Speaking
[Employer hidden — sign up to reveal] London Branch is hiring an Assistant Operation Control - Mandarin Speaking to support operations services, including account management, reconciliation, quality assurance, and system testing. This is a Permanent, Full Time position based in London.
About the role
Operations Services department provides processing support for the front line business units handling trade finance, loan and cash management products. The department also includes Business Risk & Controls, Financial Crime Operations and Facilities Management. As an Assistant Operation Control - Mandarin Speaking, you will be responsible for driving operational integrity by supporting the development and implementation of key control platforms (Integrated Account Management and United User Management) to enhance internal account and user access control effectiveness. You will also be managing the Bank's Branch General Ledger (BGL) accounts, performing Accounts Receivable/Payable reconciliation and investigation, conducting Quality Assurance (QA) testing on Operations Services Department (OSD) processes, and actively assisting in system upgrade testing and new project initiatives. This is a full time permanent position.
Key responsibilities
- Provide expert assistance in maintaining and executing operational tasks related to the bank's Branch General Ledger (BGL) accounts, ensuring data integrity and procedural adherence
- Perform and execute the necessary Accounts Receivable (AR) and Accounts Payable (AP) reconciliations, including the timely investigation and resolution of related discrepancies
- Assist in conducting Quality Assurance testing across critical processes within the Operations Services Department (OSD) to validate control effectiveness
- Compile, manage, and assist in the timely submission of required business statistics and regulatory reports to the Head Office, senior management, and relevant internal stakeholders
- Support the team's efforts in the development and deployment of the Integrated Account Management Platform and the Unified User Management Platform, focusing on testing assistance and execution tasks to enhance internal account and user access control
- Monitor, track, and follow up on mitigation and preventive measures derived from the RCSA (Risk and Control Self-Assessment) process and OSD regulatory findings across the department
- Assist in the review and maintenance of regional centre policies and procedures to ensure alignment with Head Office and handle complex queries related to team functions
- Conduct in-depth surveys and periodic sample inspections of Internal Accounts, Institution Information, and Employee Access Management at regional branches
- Handle queries from Head office, internal and external stakeholders related to team function
- Provide support on other ad-hoc tasks
Requirements
- Degree educated in Finance, Economics, Accounting or other relevant subjects
- Proven experience in reconciliation and accounting
- Experience in financial services industry is preferred
- Knowledge of operation control systems such as IAMP and UUMP
- Excellent English and Mandarin communication skills
- Excellent data analysis skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Team player
- Able to work in a fast paced environment
- Attention to detail
Working here
Having a presence in the UK for more than 90 years, [Employer hidden — sign up to reveal] London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the [Employer hidden — sign up to reveal] Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
Learning and Development
We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:
- access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
- 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
- regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
- exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
- developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme
- encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
- embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career
- promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions
Benefits
We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including: Private Healthcare, Pension, Employee Assistance Programme, Complimentary Lunch, Cycle to work scheme, Retail Discounts.
Meet our People
Employees of [Employer hidden — sign up to reveal] share their experiences working at the Bank. (Content not fully included for brevity)