The Vacancy

We are seeking a proactive and highly organised PFI Assistant to join our Private Finance Initiative (PFI) Team. This is an exciting opportunity for someone who is eager to learn and build experience within a specialist housing environment, gaining valuable insight into both housing management and repairs/facilities management services delivered through a long‑term PFI contract.

This role is ideal for someone looking to develop their understanding of how complex housing and repairs contracts operate, while contributing to the delivery of a high‑quality, customer‑focused service.

An excellent opportunity to develop a career in housing, repairs, and contract management

This role is critical to ensuring the successful delivery of PFI contractual obligations. Your work directly impacts service quality, customer satisfaction, and compliance. Failure to meet performance standards can result in financial and reputational impact, making accuracy and professionalism essential.

What You’ll Be Doing

As a PFI Assistant, you will play a key support role in helping to deliver and coordinate operational objectives across both Housing Management and Facilities Management contracts. You will work closely with internal teams and external partners to ensure contractual requirements are met in a compliant, efficient, affordable, and customer‑focused way.

The role also includes providing administrative support and cover across the wider Wiltshire Teams when required, offering further exposure to broader housing services and processes.

What you’ll gain

• A great opportunity to learn about PFI contracts and how they operate in practice
• Hands‑on experience across housing management and repairs services
• Insight into contract monitoring, performance reporting, and compliance
• Experience working within a professional, supportive housing team
• Opportunities to develop organisational, communication, and problem‑solving skills

About You

You’ll be a proactive and organised individual with strong attention to detail, good administrative and IT skills, and the ability to manage multiple tasks and priorities effectively. You’ll take a customer-focused approach with a commitment to delivering high service standards, and you’ll also demonstrate a willingness to learn and develop within a specialist housing environment.

You’ll be educated to GCSE level (including English and Maths) and hold an NVQ Level 3 in Business Administration or equivalent, or be willing to work towards this qualification. You’ll be confident using Microsoft Office and IT systems, highly organised, detail-focused, and able to manage competing priorities effectively. It would be desirable for you to have experience in social housing or maintenance/facilities contracts, as well as experience coordinating meetings, producing reports, and minute taking.

You’ll also demonstrate strong customer service and communication skills, with the ability to build effective relationships with colleagues, customers, and stakeholders. An analytical mindset is important, along with the ability to identify issues and escalate appropriately. The role requires high attention to detail, strong administrative capability, and a proactive approach to continuous improvement. A full UK driving licence is essential.

You’ll be required to work from the Devizes office, particularly during your initial induction and training period. After this, there may be flexibility in your working arrangements, however regular attendance at the Devizes office will still be required.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The [Employer hidden] Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful applicants will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the [Employer hidden — sign up to reveal] Group & its subsidiary brands.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.