Customer Onboarding Consultant

Why choose [Employer hidden]?

[Employer hidden — sign up to reveal] has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. [Employer hidden — sign up to reveal] endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces. Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact.

How will I make a difference?

As the UK’s leading provider of environmental compliance, [Employer hidden — sign up to reveal] strives to work together towards a profitable, sustainable, waste-free world. We are seeking a highly motivated and results-driven Onboarding Consultant to oversee the customer onboarding process for all data management services including Packaging, WEEE, Batteries and Plastic Tax amongst others. They will use their skills in process management to efficiently and accurately onboard clients into EPIC and ensure all customers have an excellent onboarding experience. The Onboarding Consultant will have a focus on international regulations and services. The position requires strong technical understanding of [Employer hidden — sign up to reveal]’s data processes and collaboration with Account Managers.

What will I be doing?

• Develop a standard process for onboarding customers into EPIC
• Continually improve the onboarding processes and identifying opportunities to make the process more efficient
• Review contracts to ensure the scope of work agreed to is being met
• Work alongside Account Managers to develop and maintain strong relationships with clients
• Effectively communicate data requirements to clients to ensure we receive the best quality data possible
• Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
• Utilise EPIC to analyse weights data and complete late submissions
• Use data and communication skills to provide useful information for accounts regarding the submissions to aid them in the verification process
• Communicate effectively with the International Admin team against data progress for registrations
• Once onboarded, provide the Account Manager with a thorough data handover and ensure methodologies are provided
• Support in the sales process as required

What benefits will I receive?

We strive to make [Employer hidden — sign up to reveal] an employer of choice. Benefits include: Flexi Friday and hybrid working, Money Incentive, Pension Scheme, Voluntary Benefits, Enhanced maternity pay, Volunteering day, Annual leave buy/sell, Birthday cake, Online Discount Platform, Wellbeing Initiatives.

How do I apply?

To apply for this position, click here. If you would like to be considered for more than one role or future roles, see here.