Sr Supervisor Product Business Development

Purpose of the Job

Own the multi-product roadmap and partner strategy for Direct Installments, BNPL, and Cards. Translate business goals into compliant, high-quality product journeys across [Employer hidden — sign up to reveal]'s owned channels (retail, my [Employer hidden], [Employer hidden] cash). Lead external partnerships (e.g., issuer/bank, processors, merchant partners), vendor integrations (phase 1: LMS), and commercial constructs that maximize risk-adjusted GMV, conversion, and customer satisfaction while operating under the FRA Consumer Finance Service Provider license.

Duties and Responsibilities

• Product Strategy & Roadmap: Define and maintain the 12–18-month roadmap for Direct Installments, BNPL, and Cards, aligned with P&L targets and compliance/risk appetite. Prioritize epics/features via clear business cases, target metrics, and dependency maps; manage timelines and release plans.
• Journey Design & Delivery: Own E2E customer journeys (apply → decision → disbursement → servicing → collections → handoffs) across [Employer hidden — sign up to reveal] channels. Specify functional requirements/user stories; coordinate with Tech for LMS integration and future CRM/BI/martech selections. Ensure accessibility, performance, and operational readiness.
• Business Development & Partnerships: Source, negotiate, and manage partners (e.g., merchant/acquiring, card program partners, distribution alliances) to grow GMV and take-rate. Structure commercials, SLAs, data sharing, and integration plans; coordinate with Legal/Compliance.
• Pricing, Offers & Conversion: Co-own pricing parameters (fees, discount rates, promos) with Growth & CVM, ensuring alignment to risk appetite and unit economics. Instrument funnels and A/B tests to improve conversion, activation, and repeat use; monitor drop-offs and rectify root causes.
• Risk, Compliance & Audit Alignment: Embed Head of Risk Management policies into product logic and journeys. Ensure regulatory compliance for all features/flows; support Compliance and Internal Audit independence.
• Data, Metrics & Quality: Define product KPIs, dashboards, and guardrails. Establish post-launch monitoring, issue management, and continuous improvement cadences.
• People & Vendor Management: Build and mentor the Product & BD team; set OKRs, run sprint rituals, drive cross-functional delivery. Manage vendor/partner performance to SLAs.

Job Specification

Education: Bachelors in Business/Engineering/Information Systems/Economics.

Experience: 5-8 years in financial services (bank/NBFI) and Telecoms, including leading product management for credit products and business development/partnerships.

• Product Delivery: Proven record shipping high-impact features/journeys across web/app/retail.
• Partnerships: Negotiated and managed partners with measurable commercial outcomes.
• Risk & Compliance Fluency: Comfortable embedding underwriting policies; experience working under regulated environments.
• Tech & Data: Strong grasp of LMS integrations (Comviva is a plus), APIs, data contracts, and instrumentation; competency with analytics and A/B testing.
• Stakeholder: Excellent coordination with Growth & CVM, Risk, Compliance, Retail Ops, Tech, and Legal.
• Language & Background: Arabic required; fluent English. Financial services background mandatory; telecom experience is a strong plus.

At [Employer hidden — sign up to reveal], only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity. [Employer hidden — sign up to reveal] is a disability-inclusive employer.