Senior Solutions Expert

About the Role

• To contribute and participate in IT studies.
• To provide end to end support for implementation of the solution.
• Review and delivery of technical documents and system design – operational procedures, logical data model, functional and technical architecture for multiple tools and technologies.
• Suggest and implement technical solutions for the requirements transversally.
• Develop/maintain/review code.
• Analyse quality of service and suggest improvements.
• Provide technical support during UAT and go live.
• Use defect tracking system and follow resolution of defects.
• Level 3 support to production issues for assigned applications within defined SLA.
• Follow Agile/SAFE processes.
• Support regression and integration testing.
• Coach team members on technical and business knowledge of application(s).

Requirements

• Minimum 5/6+ years Marketing Domain IT Professional with Adobe Marketo Engage AD0-E559 Adobe Marketo Engage Business Practitioner Expert certification.
• Subject matter expert in Marketo technology and apply it to business processes for optimum use of the solution, Develop, deploy, optimize a range of landing pages and email campaigns with Strong Marketing Domain experience like DMP, Content, management, Sales enablement.
• Strong experience in building campaigns with Marketo Automation tools, Knowledge of Marketo core concepts, Experience building programs, emails, workflows, and other integral marketing automation functions.
• Understanding of different types of reporting in Marketo, HTML/CSS/JS knowledge and web editing experience, use of all Email Marketing concepts and best practices, Hands-on Experience with programming and scripting languages, web services, relational database.
• Strong understanding and hands-on Experience in Integration with other application like Salesforce cloud, legacy tools and other buy in solution through API, automated or manual mode, FTP etc.
• Experience on security like SSO, GDPR, etc.
• Knowledge of DevOps, Agile and other release models etc.
• Collaboration with Technical/functional team involving senior developers, cross teams, vendors/product resources.
• Prepare impact analysis documents, recommendations, executive briefings.
• Organize and chair workshops with business users to refine requirements with quick POC’s and propose/validate system implementation approaches.
• Identify dependencies on external systems and manage them across other IT departments.
• Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices.
• Support Delivery Manager is various assigned tasks and end-to-end ownership of assigned tasks.
• Strong communication and convincing skills for Business acumen.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within [Employer hidden — sign up to reveal].
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

At [Employer hidden — sign up to reveal], only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. [Employer hidden — sign up to reveal] is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

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