Service IT Designer

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Digital service design Telecommunications Presales support ServiceNow Cloud architecture API-based architectures ITIL framework Stakeholder management

FULL DESCRIPTION

Service IT Designer

[Employer hidden — sign up to reveal] is hiring a Service IT Designer to design digital service wraps for complex telecommunications solutions. This is a hybrid, full-time, mid-senior level position based in the UK.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a network and digital integrator that understands the entire value chain of the digital world, freeing customers to focus on strategic initiatives. With over 30,000 employees across Asia, the Americas, Africa, and Europe, [Employer hidden — sign up to reveal] offers a dynamic environment to develop skills.

Key Responsibilities

  • Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers
  • Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
  • Participate in customer workshops, RFIs, RFPs, and bid responses
  • Design the digital service layer including service portals, automation, monitoring, APIs
  • Define service decomposition into digital components, dependencies, and interfaces
  • Collaborate with IT architects for end-to-end design consistency
  • Ensure designs are secure, scalable, resilient, and commercially viable

Required Skills & Experience

  • Strong experience in IT / digital service design within telecommunications or large enterprise environment
  • Proven background supporting presales and complex B2B deals
  • Solid understanding of digital platforms (ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk), cloud, automation, API-based architectures
  • Ability to communicate complex designs to technical and non-technical stakeholders
  • Experience with multinational enterprise customers
  • Preferred: global managed services, ITIL, security/compliance exposure

What [Employer hidden — sign up to reveal] Offers

  • Global Opportunities: work in multi-national teams
  • Flexible Work Environment: hybrid ways of working
  • Professional Development: training and upskilling
  • Career Growth: internal mobility within [Employer hidden — sign up to reveal]
  • Caring Culture: health, diversity, CSR events
  • Reward Programs: employee referral, change maker awards

At [Employer hidden — sign up to reveal], only your skills matter. We actively encourage diversity. [Employer hidden — sign up to reveal] is a disability-inclusive employer.

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