Engineer Integrated Ops

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Network troubleshooting Routing protocols (OSPF, BGP, MPLS) Cisco CCNA Incident management TCP/IP SD-WAN IP VPN Riverbed

FULL DESCRIPTION

Engineer Integrated Ops

[Employer hidden — sign up to reveal] is seeking an Engineer Integrated Ops to manage proactive and reactive incidents, act as a technical escalation point, and ensure timely resolution of complex operational issues. The role requires strong network knowledge including routing protocols, Cisco equipment (CCNA mandatory), SD-WAN, IP VPN, Riverbed, and incident management skills. The position offers hybrid working, global opportunities, and professional development at [Employer hidden — sign up to reveal].

About the role

  • To be responsible for the management of both proactive and reactive incidents ensuring a professional and consistent delivery of quality services to our Customers.
  • Act as a point of contact for coordinating with other internal and external teams to resolve key/complex operational issues (technical escalation) and for all chronic incidents.
  • Effectively control the clarify queue to ensure all incidents are actioned in a timely and efficient manner.
  • Monitor the number and age of pending incidents to ensure timely incident resolution.
  • Generate and review the Daily dashboard report and initiate corrective action to resolve long pending incidents.
  • Act as the First Level of escalation and own the escalations till closure.
  • Provide technical support to Service Desk specialists to help solve complex issues.
  • Act as SME for at least one technology, process, and tool and deliver knowledge sharing sessions.
  • Manage technical crisis bridge and communication during major incidents.
  • Proactively identify incidents which may miss MTTR/customer commitments.
  • Backup team leader in absence and assist in streamlining technical/day-to-day processes.

Requirements

  • Experience/working knowledge of network, security, APM devices.
  • Riverbed knowledge preferred.
  • Understanding of complex networks with exposure to IP VPN services and SD_WAN.
  • Excellent diagnostic and network troubleshooting skills.
  • Knowledge of router ACLs.
  • Strong experience on routing protocols (OSPF, IGRP, EIGRP, BGP4, MPLS, RIP).
  • Router types: Cisco all chassis.
  • Protocols: TCP/IP.
  • CCNA mandatory and at least one exam of CCNP/CCIP.
  • Good interpersonal, time management, and communication skills.
  • Service-oriented, customer-focused, able to work under pressure and handle multiple tasks.
  • Flexible working hours/shift patterns (24/7).

What we offer

  • Global Opportunities: Work in multi-national teams.
  • Flexible Work Environment: Hybrid ways of working.
  • Professional Development: Training programs and upskilling.
  • Career Growth: Internal mobility within [Employer hidden — sign up to reveal].
  • Caring and Daring Culture: Health and well-being programs, diversity & inclusion.
  • Reward Programs: Employee Referral Program, Change Maker Awards.

At [Employer hidden — sign up to reveal], only your skills matter. We actively encourage diversity.

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