Quality Consultant

The Role

Managed Services are provided to our customers after they go live with [Employer hidden — sign up to reveal] Quality applications. We aim to be our customers' trusted partners and ensure they leverage the additional value [Employer hidden — sign up to reveal] applications offer.

Our Quality Services Team comprises 60+ consultants in Europe, of which 15+ are in the Managed Services Team. Due to the rapid growth of our client portfolio, we are opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology and life sciences? Would you like to be an advisor to our customers?

As a Quality Consultant, you will support a group of customers assigned to you. Your task will be understanding their business processes, providing guidance, discussing Vault changes, and applying all the required configurations. You will also actively collaborate with other teams at [Employer hidden — sign up to reveal], shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely to have the ability to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. We have lots of training to help you get up to speed on the knowledge part!

If you are unsure whether your experience matches the requirements, please feel free to submit your application.

What You'll Do

• Implement new features within the [Employer hidden — sign up to reveal] Quality suite at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech
• Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications
• Work closely with customer's business and IT staff to understand their requirements. Think critically and help them achieve their business vision
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal [Employer hidden — sign up to reveal] Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions
• Assist with Quality processes, including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology
• Experience in working in a Consulting or Customer facing role, managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs
• At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or others
• This is a remote, full-time role with [Employer hidden — sign up to reveal]. Qualified candidates must be legally authorized to be employed in Europe. [Employer hidden — sign up to reveal] Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

• Proficiency in additional European language(s)

Perks & Benefits

• Health & wellness programs
• Private medical insurance
• 1% charitable giving program
• [Employer hidden — sign up to reveal] Break at the end of the year