Incident and Change Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

TCP/IP Network routing and switching IPv4/IPv6 addressing CCNA Windows and Linux operating systems Security technologies (Checkpoint, Fortigate, Palo Alto, Cisco, VeloCloud, AWS) ITIL Foundation MS Office Suite

FULL DESCRIPTION

[Employer hidden — sign up to reveal] is hiring an Incident and Change Manager. This role is part of the D-NSOC team, focusing on incident management, change coordination, and continuous improvement. Publication date: Mar 08, 2026

About the Role

[Employer hidden — sign up to reveal] is a network and digital integrator. Join a global team of over 30,000 employees across Asia, the Americas, Africa, and Europe.

Responsibilities

  • Be part of D-NSOC team
  • Ensure SLA of Incidents are respected
  • Deliver Moves, Adds & Changes on customer network connections
  • Implement and coordinate changes in a multi-domain environment (WAN/LAN/VeloCloud/SDWAN/SDLAN/Connectivity)
  • Handle customer escalations as incident manager
  • Validate and classify change requests
  • Monitor progress of changes
  • Perform technical audits and update competency matrix
  • Drive training and continuous learning

Requirements

  • Bilingual English & French (written and spoken)
  • Good knowledge of TCP/OSI model and protocols
  • Knowledge of network components (Routers, Switches, Firewalls, etc.)
  • IPv4/IPv6 addressing and subnetting
  • Routing table interpretation
  • Switching techniques and L2 protocols
  • NAT, NTP, DNS, DHCP, SNMP concepts
  • CCNA desirable, CCNP optional
  • Good knowledge of Windows and Linux
  • Security technologies: Checkpoint, Fortigate, Palo Alto, Aruba, Cisco, VeloCloud, AWS
  • Proficient in MS Office Suite
  • Knowledge Management Systems
  • Excellent communication and customer-facing skills
  • Troubleshooting and analytical skills
  • Teamwork and flexibility (24/7)

Education and Experience

  • Minimum degree in IT or Telecommunications
  • ITIL V3 or V4 Foundation optional
  • 2 years as IT Customer Support Engineer or IT Administrator or Security/Network Engineer (or 1 year in similar role)

At [Employer hidden — sign up to reveal], only your skills matter. We actively encourage diversity. [Employer hidden — sign up to reveal] is a disability-inclusive employer.

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