Service Desk Technician
SKILLS
FULL DESCRIPTION
Service Desk Technician at [Employer hidden — sign up to reveal]
Publication date: Mar 02, 2026, 12:00AM
[Employer hidden — sign up to reveal] is here! Join us at [Employer hidden — sign up to reveal]! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Managed Mobility Services – Mobility/Reporting Specialist aim to support the Customer’s strategy and policies of direction and control as well as to fulfil the Customer’s requirements for mobility management solutions across their operating footprint.
Key Accountabilities
- Management & delivery of all mobility services included in customer contracts. - Service Management / Ontime implementation /Pro-active planning/ Orderbook Management
- Implementation, maintenance and upgrade of mobility reporting services to customers using multiple tools and multiple skills to present high value analytical and quality reporting. - Quality Management / Project Management / Orderbook Management.
- Translate stakeholders requirements into reporting deliverables and assisting in setting up dashboard and performance metrics. - Orderbook Management / Project Management
- Ensuring timely planning and delivery of all scheduled reports to different stakeholders while ensuring quality and resource availability. - Pro-active planning/ Orderbook Management
- Develop and maintain reporting capabilities for Mobilie Expense Management and Device Management as well as acquire expertise in Bid Management related reporting activities. - Service Management / Ontime implementation.
Knowledge and Abilities
- Good understanding of mobile technologies
- Good understanding of the commercial and multinational business environment
- Excellent organizational and planning skills
- Excellent communication and decision making skills
- Pro-active attitude
- Excellent time management skills
- Excellent Customer-oriented attitude
- Excellent problem solving and analytical skills
- Process-oriented and attention to details
- Self-motivated and willing to learn
- Excellent initiative in owning problems and finding solutions
- Good presentation skills
- Team Spirit
Education, Qualifications, and Certifications
- Degree in IT/ Business/Management/Administrative or related field
- Advanced knowledge in Microsoft Excel and Access.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within [Employer hidden — sign up to reveal].
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
At [Employer hidden — sign up to reveal], only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. [Employer hidden — sign up to reveal] is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.