French Technical Support Engineer

About the Role

Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery—all while having the opportunity to grow your technical prowess.

• Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
• Manage incidents and changes effectively while maintaining clear and professional communication with customers.
• Act as a professional first point of contact for customers and ensure consistency in service quality.
• Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
• Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
• Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
• Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
• Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
• English fluency is a must; proficiency in French is a considerable asset.
• The role requires adaptability and resilience in the face of technical challenges and client expectations.

Requirements

You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by [Employer hidden — sign up to reveal]. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English and French.

Professional Skills

• Strong willingness to learn and understand complex customer infrastructure and services.
• Commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
• Adaptable and able to navigate rapid changes in a dynamic work environment.
• Foundational understanding of relevant networking technologies and solutions.
• Analytical and diagnostic capabilities to effectively troubleshoot and resolve technical issues.

Soft Skills

• Excellence in interpersonal communication, able to convey complex ideas clearly.
• Friendly demeanor and collaborative spirit promote a positive team environment.
• Customer-oriented mindset prioritizes client needs.
• Goal-oriented and focused on delivering results while managing challenges.
• Strong problem-solving skills and composure under pressure.

What We Offer

At [Employer hidden — sign up to reveal], we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within [Employer hidden — sign up to reveal].
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

At [Employer hidden — sign up to reveal], only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams.