Change and Adoption Manager

Job Summary

Lead the organisational change required to make Unity (WMFTS’ ERP) become “how we run the business,” and build a consistent, high‑performing change capability across other priority programmes. You will be accountable for adoption, behavioural change, role capability, and value realisation for the Unity deployment, while line‑managing and coaching a small team of change managers who support additional enterprise initiatives. This is a senior, visible role. You will lead through influence and credibility, not hierarchy; bring calm authority during cutover and stabilisation; and ensure OpCo leadership owns adoption, not just system go‑live.

Key Responsibilities

• Unity ERP Change Leadership: Own the change strategy and execution for Unity across 40+ OpCos. Drive business readiness, role clarity, training, and on‑the‑floor support through cutover and hypercare. Stand up and sustain a strong super‑user network and process owner community. Balance global standard processes with pragmatic local realities within agreed guardrails. Track adoption and behaviour change (not just training completion), closing gaps quickly. Lead the business in defining true value and benefits, then measure our success of these post deploy.
• Enterprise Change Leadership: Build and lead a small centre of excellence for change, line‑manage other change managers assigned to non‑ERP programmes. Establish and maintain common standards, playbooks, and tooling (impact assessment, readiness criteria, comms and adoption KPIs). Run a portfolio‑level change heatmap and capacity view to sequence major changes sensibly and avoid overload.
• Executive Communication & Decision Framing: Provide clear, concise sponsor packs on adoption risks, readiness, stakeholder sentiment, and residual change debt. Frame trade‑offs and recommendations; escalate design/scope items to TDA/EDA with crisp options and implications.
• Governance & Integration: Operate within group ERP governance and the Unity programme cadence, integrated with PMO, data, training, testing, cutover, and hypercare. Ensure OpCo leaders commit to tangible adoption actions and hold themselves to account.
• Delivery Oversight (Change Workstream): Define and enforce entry/exit criteria for change activities (training readiness, cutover comms, hypercare support). Lead structured lessons learned between waves; improve the change playbook continuously.
• Benefits & Value Realisation: Partner with Finance, Process Leads and business stakeholders to baseline value and benefits (OKR), define adoption indicators, and track early value signals (reduced workarounds, first‑time‑right data, cycle time improvements).

Skills/Experience

• Significant experience leading business change at scale across multiple sites or countries (operations/manufacturing/supply chain exposure is ideal).
• Hands‑on leadership of ERP or major process transformation change, comfortable with role‑based training, cutover comms, hypercare, and post‑go‑live adoption.
• Proven ability to influence senior stakeholders (OpCo MDs, functional heads) without formal authority.
• Strong judgement: able to simplify complexity, set boundaries, and create calm under pressure.
• Disciplined approach to readiness, adoption metrics, and benefit tracking—beyond attendance and go‑live.
• Experience building a small change capability (coaching, standards, toolkits, QA).
• Excellent written and verbal communication; clear, concise executive materials.
• Comfortable with travel and on‑site presence during readiness, cutover, and hypercare.
• Formal change or PM certifications are desirable, though not essential for the right candidate; leadership, credibility, and ERP change experience are a must.

About [Employer hidden — sign up to reveal] Solutions

At [Employer hidden — sign up to reveal] Solutions, part of [Employer hidden — sign up to reveal], we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world.

Benefits

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Inclusion & Equal Opportunity

We are passionate about creating inclusive and equitable working cultures. We are a Disability Confident Committed Employer and an equal opportunity employer. If you require accommodations during the application process, please let us know. Learn more at spiraxgroup.com/inclusion.