Customer Service Executive
SKILLS
FULL DESCRIPTION
Customer Service Executive
[Employer hidden — sign up to reveal] Ltd is seeking a Customer Service Executive to successfully engage with prospective and existing customers by explaining the full benefits of the [Employer hidden — sign up to reveal] product range and services, with the view to converting these calls into sales.
About the company
[Employer hidden — sign up to reveal] Ltd is a leading provider of home to laboratory tests, empowering our customers to take control of their nutrition, health and wellbeing.
Core Tasks
- To provide great customer service.
- To work proactively in order to maximise sales revenue through effective conversations.
- Achieve outbound sales call KPI’s to maximise up-selling and cross-selling opportunities.
- Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
- Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
- Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
- Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
Person Specification
- Great communication and customer service skills
- An experienced salesperson with a passion to deliver the best service
- Previous experience of working within a Sales and Service role
- Target driven with evidence of achieving results and working to Key Performance Indicators (KPIs)
- Experience in CMS Systems
- IT literate
- Great organisation and time management skills
- Great problem solver
- Strong verbal and written communication skills
- Experience in confident objection handling
- Able to work independently
- Effective team work to support colleagues and foster a positive team environment
Additional Information
Reporting to our Chief Commercial Officer, this role is based at our Head Office in York. This is an excellent opportunity to join us at an exciting time of growth! In exchange for your experience and dedication, we will reward you with a competitive salary and commission structure along with a fun place to work!
How to Apply
To apply, please send a CV and cover letter to [contact hidden]