About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.

The Role

As a Front-End Software Engineer on our Retain team, you’ll be responsible for the development of [Employer hidden — sign up to reveal]'s churn prevention product, helping our customers recover failed payments through smart dunning retries and automated recovery emails, while reducing voluntary churn via cancellation flows and term optimisation. You’ll be working closely with Product managers, designers and engineers across teams to create a world-class experience for our sellers and customers.

What you'll do

• Deliver high-quality experiences used by thousands of [Employer hidden — sign up to reveal] customers to improve retention and subscription LTV.
• Fine-tune and future-proof existing applications.
• Work with colleagues across product and engineering to ensure our developer experience is cohesive, powerful, and delightful.
• Develop new functionality that empowers our product teams and helps customers with pricing, billing, and growth through [Employer hidden — sign up to reveal].
• Help design a stable, scalable platform to support phenomenal growth.
• Help shape best practices and long-term decisions for our front-end engineering community.
• Contribute to shaping our team and wider engineering culture to ensure [Employer hidden — sign up to reveal] remains an exceptional place to work.

We'd love to hear from you if you

• A technical skill set that includes: TypeScript, React, HTML, CSS.
• Experience implementing high-performing front-end applications in agile product teams.
• Experience collaborating closely with product designers, including during ideation sessions.
• A strong understanding of API principles and best practices.
• A keen eye for good UX and DX, with a drive to deliver the slickest experience possible.
• A proven track record of bias for action and strong customer focus.
• Excellent communication and collaboration skills, you should be comfortable working alongside both technical and non-technical stakeholders.
• Proven success working with complex problems and ambiguity, maintaining high standards while balancing progression and perfection.

Why you'll love working at [Employer hidden — sign up to reveal]

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.