Strategic Account Manager
SKILLS
FULL DESCRIPTION
Strategic Account Manager at [Employer hidden — sign up to reveal] (Remote, UK/Netherlands) - Full-time, Mid-Senior level
Job Description
[Employer hidden] offers digital product companies a completely different approach to their payment infrastructure. We are a Merchant of Record for our customers. We are backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers globally.
The Role
As a Strategic Account Manager focused on Existing Business, you will be the commercial owner of [Employer hidden — sign up to reveal]’s most strategic relationships. Your mission is to deeply understand the long-term goals of our largest AI and mobile app customers and ensure they are utilizing the full breadth of the [Employer hidden — sign up to reveal] platform to scale. You will own the commercial strategy for growth, new apps under their business, identify expansion opportunities, and act as a strategic consultant to Product & Growth Leaders and C-suite stakeholders.
What you'll do
- Own & Grow a Strategic Book: Manage a high-value portfolio of existing [Employer hidden — sign up to reveal] customers, developing long-term account plans to maximize Net Revenue Retention (NRR).
- Quarterback the new channels and product launches: Lead the full sales cycle for demoing new features and closing complex cross-sell deals. Work closely across both the customer and [Employer hidden — sign up to reveal] stakeholders to find new win wins.
- Executive Relationship Building: Move beyond day-to-day users to build multi-threaded relationships with CFOs, CTOs, and Founders, positioning [Employer hidden — sign up to reveal] as a critical partner in their global growth. This involves regular travel for events and customer onsites.
- Data-Driven Consulting: Partner with our Data and Success teams to deliver Quarterly Business Reviews (QBRs) that provide actionable insights on how the customer can optimize their pricing, checkout, and tax compliance.
- Feedback Loop: Act as the voice of the customer for our Product team, identifying common expansion blockers or feature requests from our largest sellers to help shape our roadmap.
Requirements
- Expansion Expert: 5+ years of closing experience in tech, SaaS and/or billing/payments, with a track record of driving significant revenue growth within an existing customer base.
- The 'Farmer' Mindset: Enjoy the long game of relationship building, comfortable navigating renewals and pitching new product lines.
- Technically Minded: Speak confidently about MoR (Merchant of Record) models, API integrations, and global SaaS taxation.
- Consultative Seller: Sell business outcomes, not just features.
- Collaborative Leader: Excel at quarterbacking internal teams.
- Payments/Fintech/Mobile Growth Experience preferred.
About [Employer hidden — sign up to reveal]
At [Employer hidden — sign up to reveal], we are committed to removing invisible barriers. We welcome diverse perspectives and encourage applicants even if they don't match every part of the job ad. Please let us know if we can support you through the application process.
Our Values
- [Employer hidden] Together – “None of us is as smart as all of us”
- [Employer hidden] Simply – “Simple can be harder than complex”
- [Employer hidden] for others – “We can realize our wildest dreams, so long as we help enough other people to realize theirs”
Why you’ll love working at [Employer hidden — sign up to reveal]
We are a diverse, growing group of Paddlers across the globe. Digital-first company offering remote work, unlimited holidays, 4 months paid family leave, and an annual learning fund.