Business Account Coordinator

Company Description

At [Employer hidden — sign up to reveal], we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity.

But that's not all – our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the nostalgic joy of Barratt sweets, or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.

Job Description

Location: Blackpool (hybrid)
Contract: FTC (12 months)

About the role

We're looking for a Business Account Coordinator to deliver a best-in-class, end-to-end service to our customers. Acting as a true customer champion, you'll manage sales orders from receipt to despatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.

This is a fast-paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You'll work cross-functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.

Qualifications

What we're looking for

Experience & knowledge

• Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
• Confident using ERP systems and Microsoft Office applications
• Experience of working with high-volume orders, EDI and multiple stakeholders
• Exposure to continuous improvement initiatives is desirable

Skills & behaviours

• Strong customer focus, with the ability to build long-lasting relationships
• Highly organised with the ability to prioritise and manage deadlines effectively
• Clear and confident communicator, both internally and externally
• Proactive problem-solver with good decision-making skills
• Collaborative team player who thrives in a fast-moving environment
• Positive, adaptable and open to change

Additional Information

• 37.5 hours a week (hybrid working)
• Excellent Career Opportunities
• Matched pension scheme up to 10%
• Death in service
• Cycle to work scheme
• Retailer discount platform
• Staff discount
• And plenty more!

Job Location

Vicarage Ln, Blackpool FY4 4NQ, UK