Head of Corporate Service Management
SKILLS
FULL DESCRIPTION
Head of Corporate Service Management
[Employer hidden — sign up to reveal] is hiring a Head of Corporate Service Management. Location: London (also Chesterfield mentioned). Reference: 18788. Contract: Fixed Term (12 months). Hours: Full Time. Salary: Competitive plus comprehensive benefits package.
The Role Details
As Head of Corporate Service Management, you will play a pivotal leadership role within our Technology Services function, shaping and delivering a strategic Service Management capability that ensures service stability, performance excellence, and strong customer outcomes.
What You'll Do
- Set and lead the Corporate Service Management strategy, ensuring services are efficient, resilient, customer‑focused and aligned to business objectives, while driving continuous improvement and innovation.
- Provide strong, visible leadership to the Corporate Service Management team, building a culture of accountability, collaboration, high performance and continuous development.
- Own service performance and operational excellence by establishing and monitoring SLAs, KPIs and service standards, analysing performance data and driving improvement across multi‑supplier environments.
- Act as the senior escalation and engagement lead, partnering with executives, Postmasters, suppliers and key stakeholders to manage service performance, resolve complex issues and maintain alignment on priorities.
- Ensure robust governance, risk and financial control by overseeing budgets, resource allocation, business continuity, service readiness and programme support to deliver high‑quality, cost‑effective services.
What We Can Do for You
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What You’ll Need to Succeed
- Proven experience setting and leading Service Management strategy within a complex organisation, with the ability to align services to business priorities while driving efficiency, resilience and continuous improvement.
- Strong people leadership capability, with experience leading and developing high‑performing teams, fostering accountability, collaboration and a culture of continuous development.
- Deep expertise in service performance and operational excellence, including the ownership of SLAs, KPIs and service standards, and the ability to use insight and data to drive meaningful improvement across multi‑supplier environments.
- Exceptional stakeholder management and influencing skills, with experience operating at senior levels, managing complex escalations and building effective relationships with executives, Postmasters, partners and suppliers.
- Robust commercial, financial and governance experience, including budget ownership, risk management, business continuity and service readiness, ensuring high‑quality outcomes are delivered cost‑effectively and sustainably.
About Us
At [Employer hidden — sign up to reveal] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. For more details visit [Employer hidden — sign up to reveal] Careers.
Application Guidance
Our commitment to embracing diversity extends beyond just words. If you require any reasonable adjustments throughout the recruitment process, please contact [Employer hidden — sign up to reveal]. Please note the advert may close early if we receive a high volume of applications.