About the Company

[Employer hidden — sign up to reveal] was founded in Glasgow in 1864 and roasts exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Their workforce has grown to over 200 staff, including green coffee buyers, roasting technicians, barista trainers, and field engineers.

Position Details

• Position: Credit Controller
• Location: Glasgow
• Job Type: Full time, Fixed Term (Maternity Cover), Monday to Friday, 37.5 hours
• Salary: £27,500 per annum + benefits
• Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private pension, healthcare cash plan, onsite parking, staff discounts and more

Purpose of Role

An exciting new opportunity has arisen within [Employer hidden — sign up to reveal] to apply for the role of Credit Controller. You will ensure that all debts are paid in a timely manner to meet debtor days targets, and chase overdue debt by telephone, letter & email within agreed timescales.

Key Responsibilities

• Ensure customers make payment within agreed payment terms
• Review orders on hold, customer account queries and complaints courteously
• Check, approve, or reject new account applications as per company procedures
• Ensure monthly statements, first letters and final demands are printed, checked, and sent within agreed timescale
• Set accounts up for direct debit and run the direct debits monthly on dates set by management
• Deal with customers professionally by phone, letter, and email; take card payments over the phone daily
• Pass accounts for Legal Action
• Maintain accurate records for all chasing activity
• Assist with month end reports

Experience

It is essential that you have demonstrable experience in a similar Credit Control role in a fast-paced office environment, supporting high-volume collections and monitoring bad debt. Experience dealing with difficult conversations (e.g., clients in administration) and finding acceptable solutions.

Skills / Knowledge

• Excellent communications skills at all levels (written and verbal)
• Good keyboard skills and competence in Word, Excel, and Outlook
• High standard of numeracy, accuracy, and attention to detail
• Strong organisational and time management skills
• Ability to recognise potential risks to the firm that should be escalated
• Proven track record in achieving credit control collection targets
• Confident call handler
• Knowledge of Credit Law

Personal Attributes

• Ability to work in a high-pressure environment
• Ability to be flexible to meet business needs
• Ability to work independently on own initiative and as part of a team
• A strong work ethic
• Good motivation and enthusiasm
• Ability to work with confidential information discreetly

Application

If this sounds like you, please click APPLY, upload your CV and the team will be in touch. [Employer hidden — sign up to reveal] is committed to equality of opportunity.

Closing Date: 08/05/2026