Field Service Engineer - Southampton & Portsmouth
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FULL DESCRIPTION
Field Service Engineer - Southampton & Portsmouth
[Employer hidden — sign up to reveal] is looking for a Field Service Engineer to join the team. This role covers the Southampton and Portsmouth area.
- Location: Southampton or Portsmouth
- Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
- Salary: £34,000 to £36,000 per annum DOE + OT, bonuses, and company vehicle
- Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts
Purpose of Role
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts. Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After full training, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements. It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in company policy to meet the 'First Time Fix' KPI.
Experience
- Essential: at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance.
- Proven track record of success within a customer-facing service environment.
Preferred Skills / Knowledge
- City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
- Excellent customer communication and customer service skills
- Ability to understand technical diagrams and manuals
- Track record of meeting or exceeding KPIs
- Full driving license
Personal Attributes
- Ability to work independently and as part of a team
- Logical approach to problem solving
- Methodical approach to fault-finding
- Excellent timekeeping
Application
If this sounds like you, please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ [Employer hidden — sign up to reveal].
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).