Purpose of the role

Support the preparation, negotiation, and review of Rental and Repair & Maintenance contracts in relation to Special Vehicles. Responsible for rental and administrative processes inclusive of on-site stock and resource availability, off hire quotations, contract invoicing position and outstanding queries. To provide efficient customer service and build relationships with both internal and external customers.

Responsibilities

• Provide support to key internal customers: Senior Contracts Controller, Area Sales Managers.
• Proactively ensure that customer accounts are managed in line with agreed contracts: obtain purchase order numbers, invoice contractual revenue, liaise with Accounts, complete credit requests, invoice damage recharge, contract over hours and telematics usage, taxing recharge.
• Ensure all contract administration is accurately created and stored: contract creation, obtain signatures, maintain Vehicle Product Specification (VPS) system, prepare contract summaries.
• Prepare and maintain vehicle administration: maintain Terberg Connect and other telematics systems, coordinate insurance claims, coordinate service VOR swaps, prepare Service Level Agreements, assist with rental extensions.
• Prepare monthly contract figures for submission to Senior Contracts Controller.
• Monitor and review Terberg Connect and Over Hours Reports.
• Support stock-check on site as necessary.
• Work with Delivery Team to ensure consistent service through customer feedback.
• Monitor work in progress (WIP).
• Provide high quality knowledge of contracts customer base.
• Manage own time efficiently.
• Work with all departments on projects.
• Ensure customer enquiries are professionally managed and escalated if needed.
• Undertake projects as required.

Critical Skills Required

• High attention to detail.
• Communication skills, both verbal and in writing, together with the ability to communicate at all levels.
• Interpersonal skills and the ability to develop strong working relationships.
• Ability to manage own workload independently and prioritise tasks.
• Excellent organisation and prioritising skills.

Critical Knowledge Required

• Good knowledge of Microsoft Office Packages – Outlook, Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Excellent communication skills.
• Able to solve problems efficiently.
• Ability to work well in a team and manage own workload independently.
• Results orientated with strong work ethic.
• Conscientious and understands impact on wider business.
• Demonstrates financial awareness.

Qualifications and Experience Required

• Proven rental experience in a similar role.
• Knowledge of the HGV sector/market is desirable.
• Self-motivated and desire to achieve set goals.

Why You’ll Love Working Here

• 25 days holiday plus Bank Holidays.
• Enhanced Pension Scheme and DIS Benefit.
• Employee Assistance Programme.
• Health Shield Medical Cash Plan.
• GP Anytime.
• Training and Development.
• Cycle to Work Scheme.
• Occupational Health Support.
• My Benefits Platform.
• Independent Free Mortgage Advice.

Where Special Comes as Standard

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Contact us: Phone: [contact hidden] | Email: [contact hidden]

Address: [Employer hidden — sign up to reveal], Lowfields Way, Lowfields Business Park, Elland, West Yorkshire, HX5 9DA