Head of Professional Services
SKILLS
FULL DESCRIPTION
Head of Professional Services
Location: London / Hybrid | Job Type: Permanent | Discipline: Technology
Our client is a growing IT consulting/services business helping enterprise organisations adopt cloud, modernise their platforms, and improve how they build and ship software. Their work sits across Cloud adoption, Cloud migration, Data/AI, DevOps, and modern software engineering—typically in complex, high-impact environments.
The Role
We're hiring a Head of Professional Services to take ownership of how we deliver work to clients and help us scale that into a repeatable, high-quality, and profitable function. This is not a “run what exists” role. It’s a build, fix, and lead role. You’ll sit at the centre of the business, working across Delivery, Pre-sales, Clients, Hiring, and Commercials.
What You’ll Be Responsible For
- Owning Delivery (End-to-End): Make sure everything we deliver lands well — on time, on budget, and to a high standard. Bring structure where needed (without over-engineering it). Step into tricky projects and get them back on track. Define “what good looks like” for delivery in our business.
- Shaping Work (Pre-Sales, Scoping, Pricing): Work closely with sales/founder on new opportunities. Scope projects, define approaches, and price them properly. Avoid the classic consulting traps (under-scoping, over-promising). Improve our win rate through clearer, more credible proposals.
- Being the Senior Face to Clients: Build trust with senior stakeholders (CTO, CIO, Heads of Engineering). Act as escalation point when things get difficult. Turn good delivery into repeat business and long-term relationships.
- Building the Team: Help hire great engineers, consultants, and delivery leads. Coach and develop the team — especially those stepping into leadership roles. Create a culture of ownership, quality, and pragmatism.
- Driving the Commercial Engine: Improve utilisation, margins, and predictability. Bring visibility to how we’re performing (without heavy bureaucracy). Help us scale in a way that stays profitable.
What We’re Looking For
Experience: Background in IT consulting / professional services. Experience leading delivery across multiple client engagements. Strong exposure to Cloud (AWS, Azure, or GCP), DevOps / platform engineering, and software delivery. You’ve likely been Head of Delivery / Professional Services, or a senior delivery leader ready to step up.
Profile: Operator mindset, commercially sharp, technically credible, client-ready, comfortable with ambiguity, builder.
Contact
Charlie Jinks - [contact hidden] | +44 (0) 2045 241 078