Resident Experience Assistant

The Vacancy

Full Time - 35 Hours per week. An opportunity has arisen within our Asset Compliance team for a Resident Experience Assistant. The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience.

Postholder's Responsibilities:

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with [Employer hidden — sign up to reveal]'s policies and procedures
• Raise orders in line with the organisation's policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills & Experience:

• Can use MS Word, Excel and Outlook effectively
• Can understand and apply numerical data
• Has worked in a similar role with a similar level of responsibility
• Has worked in repairs within social housing (desirable)
• Has updated systems, databases, and trackers

Closing Date: Friday 3rd October (5.00pm)

The Company

[Employer hidden — sign up to reveal] is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. We’re looking for people to match our passion and help us make a difference.

The Benefits

• 25 days annual leave plus bank holidays, extra days between Christmas and New Year
• Health cash plan covering medical, dental, optical, and wellbeing
• Defined contribution pension with generous employer contributions
• Flexible benefits: buy/sell leave, flexible working, season ticket and cycle to work
• Learning, training, and career development opportunities
• Employee Assistance Programme with up to 8 therapy sessions

Life at [Employer hidden — sign up to reveal]

We host events including staff conferences, Lunch & Learns, Eid Lunch, Summer BBQs, volunteering, charity fundraising, and wellbeing activities.

Documents

Job Description and Person Specification - Download