GA/Referrals Administrator

Job Summary

22.5 hours per week. An exciting opportunity has become available within our team for a Band 3 Referral/GA Administrator; this position is a temp position to cover mat leave. This role will include supporting the referral process under the supervision of the Admin Team Leader working in a busy office environment implementing referral policies and procedures essential for the growth and delivery of our expanding Dental Service, covering reception and telephones as and when needed. This role will include General Anaesthetic (GA) Administration duties which will require the applicant to participate in covering duties in partnership with University Hospitals Plymouth including ordering of patient notes from Plymouth and Cornwall, creating theatre lists, booking GA assessment clinics and general office duties. Also included in this role will be dentist recalls, following up on safeguarding of adults and children, as well as working closely with the management team.

Main Duties of the Job

• Deliver effective administrative support and a patient focused service.
• Assist with triage and coordination of patient referrals.
• Provide daily administrative support: maintaining records, booking appointments, minute taking, data inputting/reporting and reception duties.
• Coordinate general anaesthetic community dental pathway.
• Type confidential reports/letters via dictation.
• Work proactively as part of a team.

About Us

[Employer hidden — sign up to reveal] is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values: kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications. [Employer hidden — sign up to reveal] values diversity and encourages applications from all sections of the community.

Person Specification

Skills & Abilities (Essential):

• Clear communicator with good writing, typing, data entry and telephone skills ensuring accuracy.
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Ability to use initiative organising own workload to set deadlines.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.
• Able to analyse problems and initiate appropriate solutions effectively.
• Able to apply tact and sensitivity to establish trust and support.

Experience (Essential): Substantial experience of working in an administrative environment using computerised data systems.

Qualifications (Essential): Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge.

Knowledge (Essential): Working knowledge of Microsoft Office including Word and Excel; Understanding of confidentiality & data protection act; Able to build effective working relationships with customers and colleagues/staff.

Desirable: Experience of working in a health or social care office environment; NVQ 3 in Business Administration; Knowledge of IPIMS; Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be required. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Employer: [Employer hidden — sign up to reveal]

Address: The Dental Access Centre, Baring Street, Plymouth, PL4 8NF

Website: [Employer hidden — sign up to reveal]

Contact: Sam Stone, Service Support & Admin Manager, [contact hidden], [contact hidden]