Associate Account Manager

The Company

[Employer hidden — sign up to reveal] is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.

The Role

[Employer hidden — sign up to reveal] is seeking a highly motivated and detail-oriented Associate Account Manager to join our dynamic team. The Associate Account Manager will support Senior Account Managers in the day-to-day management of a portfolio of clients. This role is ideal for someone looking to build a career in account management, gaining hands-on experience while learning the fundamentals of client relationship management, service delivery, and commercial awareness. Working closely with the Senior Account Manager, the Associate Account Manager will act as a key point of contact for clients, handling incoming queries, resolving service-related issues, and providing administrative and analytical support. Over time, the role will offer the opportunity to build strong client relationships and develop the skills required to progress into a full Account Manager position.

Responsibilities

• Support Senior Account Managers in managing a portfolio of client accounts
• Act as a first point of contact for incoming client emails and enquiries
• Handle service-related issues, coordinating with internal teams to ensure timely resolution
• Respond to invoice queries and liaise with finance teams where required
• Carry out general administrative tasks to support account management activities
• Compile, maintain, and analyse waste and service data to support reporting and client reviews
• Assist in preparing reports, presentations, and account review materials
• Build and maintain positive working relationships with clients within the portfolio
• Ensure accurate records are kept within internal systems and client files
• Proactively identify opportunities to improve service delivery and client satisfaction
• Learn and develop account management skills with a view to progressing into an Account Manager role

About You

• Experience working in either customer service, client accounts and administration/coordination
• A personal interest in the environment
• A good understanding of technology
• Ability to efficiently deal with difficult operational issues
• A strong customer focus, with good listening and questioning skills
• Excellent verbal communications skills and be confident presenting
• Excellent organisation skills and you will be able to manage your time to ensure work is completed on time

Benefits

• Flexible working hours
• 22 days' annual leave (additional days for length of service) plus bank holidays
• Employee pension scheme
• Travel season ticket loan
• Cycle to work scheme
• Employee Assistance Programme
• Health Cash Plan
• Charity volunteering opportunities and social activities
• Free breakfast
• Monthly massages
• Dog friendly office

Please Note

Candidates must have the legal right to live and work in the UK to be considered for this role.