Your Role Will Include

• Monitoring the Centre’s workload and ensuring that cases are dealt with within the appropriate times with the cooperation of the clinical workforce and call centre staff.
• Supervision of Call Centre staff to include training and development needs.
• Managing the appointment books for patient face to face appointments and home visits alongside the Despatch team.
• Maintaining and updating our database accurately.
• Communicating with Clinician’s and Drivers on home visits with regards to location, workload and timescales.
• Follow all escalation measures as per protocol when necessary.
• Being responsible out of hours for managing the Disaster Recovery processes (system downtime/evacuation).

The Person

We are looking for a highly organised individual with proven supervisory experience together with the following skills:

• Call handling or phone-based customer service experience.
• An excellent telephone manner, with strong communication and interpersonal skills.
• Proven supervisory experience.
• Good geographical knowledge of the Powys area is desirable.
• Ability to manage a high volume of workload in a high pressure environment.
• Ability to prioritise and work on your own initiative, and as part of a team.
• Discretion and integrity with the ability to handle confidential information.
• Experience of working across multiple computer platforms and using data systems.
• Good working knowledge of Microsoft Office.
• Although not essential, experience gained in either a healthcare setting, Call Centre or in a hospitality environment would be advantageous.

Flexibility is key, as the role is out of hours. If you are ready to make an impact in a crucial role supporting [Employer hidden — sign up to reveal]’s clinical services, we encourage you to apply.

What We Offer

• Competitive salary and benefits package: Enjoy comprehensive benefits to include access to the NHS Pension Scheme, cycle to work scheme, flexible working arrangements, 25 days holiday rising to 27 with length of service, contractual sick pay, Employee Assistance health programme (Paycare), paid compassionate leave.
• A supportive and inclusive work environment: Join a team that values collaboration, innovation, and personal growth with regular one-to-one sessions.
• Career growth: Full on the job training provided with the opportunity to develop your career with professional development opportunities.
• Work-life balance: We understand the importance of work-life balance and will discuss hours with the successful candidate.

How to Apply

If you are looking for a rewarding job opportunity, we want to hear from you! A full application pack is available to download from our website ([Employer hidden — sign up to reveal].org.uk). Applications forms should be submitted to [Employer hidden — sign up to reveal].

At [Employer hidden — sign up to reveal], we are committed to an inclusive workplace where all individuals, including those with disabilities, are valued. We encourage applications from candidates with disabilities and are dedicated to providing the support and adjustments needed for success in the role.