Senior Customer Support Specialist (German Support)

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With [Employer hidden — sign up to reveal], you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, [Employer hidden — sign up to reveal] has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @[Employer hidden — sign up to reveal].com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of [Employer hidden — sign up to reveal]. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

• Responsible for supporting our [Employer hidden — sign up to reveal] customers and resolving issues related to our products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert - you'll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

What you will need

• Required: Fluent in German and English; written and verbal communication skills
• Ability to work 9am-5:30pm
• 4+ years of work experience in a customer/client-facing role - ideally with HR/SaaS/Tech experience.
• Demonstrated experience problem-solving with attention to detail
• Organisational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Additional Information

[Employer hidden — sign up to reveal] is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. [Employer hidden — sign up to reveal] is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [Employer hidden — sign up to reveal].

Location: London, United Kingdom | Hybrid work | Apply now