Summary of Position

To provide administrative helpdesk support to [Employer hidden — sign up to reveal] lead and supported contracts within the M&E Facilities Management industry. Managed Services is a division of [Employer hidden — sign up to reveal] that provides job management solutions for mainly national customers. Managed Services also provides contract support, where it supports other divisions of [Employer hidden — sign up to reveal] with the call centre function, data and reporting element.

Specific Requirements/Duties

• To manage inbound customer telephone calls
• To manage inbound customer dedicated inboxes
• To log, triage and dispatch emergency call outs
• To respond to day-to-day customer enquiries
• To raise supplier purchase orders and invoices
• To follow up with supply chain and service team for job attendance
• To keep [Employer hidden — sign up to reveal] internal job logging system up to date with reactive updates
• To provide job updates to our clients directly or through customer systems

The Person

• Strong communication skills both written and verbal
• Good knowledge of Microsoft packages
• It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously

Benefits

• Company events
• Company pension
• On-site parking

We are an equal opportunities employer who deliver facilities management services to clients all over the UK. This role will be working for [Employer hidden — sign up to reveal], who are part of the [Employer hidden — sign up to reveal].

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