Client Services Administrator

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Notton
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Administrative
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Microsoft Excel Microsoft Word Microsoft Outlook SharePoint Organisation Communication Proactive Problem Solving

FULL DESCRIPTION

Client Services Administrator

[Employer hidden — view at passion-project.co.uk] is looking for a proactive and customer‑focused Client Services Administrator to join our Client Services team. This role is central to delivering an outstanding experience for our customers, supporting client enquiries, managing cases, preparing for meetings, and working closely with our Account Management, Fleet Management and Driver Management teams.

Location: Notton
Job Type: Full Time
Salary: £28,000 (depending on experience)
Bonuses: Annual bonuses and profit share

What you’ll be doing

  • Managing client enquiries via phone and email
  • Logging and tracking client issues through to resolution
  • Supporting clients with training and guidance on the [Employer hidden — sign up to reveal] Hub
  • Preparing for client meetings and managing business action points
  • Supporting fleet and driver administration tasks
  • Maintaining accurate client records and documentation
  • Monitoring performance metrics and contributing to service improvements

What we’re looking for

  • Strong customer service and communication skills
  • Confident with Microsoft Office (Excel, Word, Outlook) and SharePoint
  • Highly organised with the ability to prioritise and multitask
  • Proactive, solutions‑focused and comfortable working under pressure

Desirable:

  • Experience in client services, CRM systems or customer portals
  • Knowledge of fleet management or vehicle rental

What we offer

  • Comprehensive in‑house training
  • 21 days annual leave plus bank holidays (increasing with service)
  • Pleasant, modern working environment
  • Opportunity to grow within a professional and supportive team
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