Description

[Employer hidden — sign up to reveal] is seeking a Client Services Manager to join the team in Glasgow. This role is integral to the service delivery organization, ensuring operational services meet compliance standards and budgets.

Why Join Us?

• Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued.
• Career Growth: Enjoy ample opportunities for professional development and career advancement.
• Recognition and Rewards: Be recognized and rewarded for your hard work and achievements.
• Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week.
• Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds.

Key Responsibilities

• Act as an integral part of the [Employer hidden — sign up to reveal] service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets.
• Lead and motivate the team in the end-to-end client service delivery, ensuring the highest possible levels of service through ongoing management, training and coaching.
• Plan, support and review the performance of the team, identifying development needs.
• Monitor team performance against operational performance indicators and provide timely management information.
• Work with the team to identify root causes of service shortcomings and resolve them.
• Ensure standardized policies, procedures and service standards are understood and followed.
• Support overall operational governance and decision-making for BU and [Employer hidden — sign up to reveal] GB.
• Support management and the wider Company in risk management.

Qualifications

What you'll bring:

• Educated to A level or relevant industry experience.
• Professional qualification of ACII or working towards (preferred).
• Excellent management and leadership skills with a proven track record of delivering excellent client service through large-scale matrix operations.
• Strong communication, negotiation and influencing skills.
• Ability to lead and direct a team.
• High levels of business and financial acumen.
• Strong skills in problem solving, planning and budgeting.
• Ability to deliver key company metrics and manage change.

What we offer

Enjoy a generous benefits package: 25 days annual leave plus an extra [Employer hidden — sign up to reveal] day, private healthcare, life insurance, group income protection, defined contribution pension with matched contributions up to 10%, hybrid working, paid professional memberships, employee assistance programme, fully paid volunteer day, and optional perks like electric vehicle scheme, share scheme, cycle-to-work, dental/optical cover, critical illness protection, and more.

At [Employer hidden — sign up to reveal], we believe difference makes us stronger. We are an equal opportunity employer committed to fostering an inclusive work environment.

Equal Opportunity Employer

We’re committed to equal employment opportunity. If you foresee any barriers, please email [Employer hidden — sign up to reveal].

Apply Now

Complete the online application form with first name, last name, email, and consent to data processing. [Employer hidden — sign up to reveal] will use your information to match against vacancies.

Unsolicited Contact

Any unsolicited resumes submitted to [Employer hidden — sign up to reveal] are considered property of [Employer hidden — sign up to reveal]. Authorized agencies must have a signed agreement. For inquiries, email [Employer hidden — sign up to reveal].