Head of Partner Operations

About the Role

Join [Employer hidden — sign up to reveal] & [Employer hidden — sign up to reveal] as our Head of Partner Operations, based in London with hybrid working (1-2 days in the office). This is a pivotal leadership role shaping how our partner ecosystem operates end-to-end — from onboarding through to launch, product setup, support and compliance. You’ll lead and evolve a function with real opportunity, bringing structure, pace and consistency to improve range quality, strengthen partner standards, and build an operation that is efficient, scalable and well-controlled. Working cross-functionally with Commercial, Product and Technology teams, your impact will be felt in how quickly partners launch, how effectively the operation runs, and the quality of experiences we deliver to customers.

Key Responsibilities

• Operating Model & Performance
  • Own and improve the end-to-end partner operations model (onboarding → launch → support → compliance)
  • Strengthen processes, ownership and accountability across the function
  • Identify areas of inefficiency and improve how the operation runs day-to-day
• Onboarding & Launch
  • Own the onboarding pipeline from contract signed through to launch
  • Improve launch speed and readiness while maintaining quality and control
  • Ensure integrations and partner setup are delivered effectively with Technology
• Quality, Compliance & Governance
  • Raise and enforce partner standards across content, product and operations
  • Implement clear controls, governance and compliance processes
  • Manage non-compliance, ensuring issues are resolved and standards are maintained
• Support & Partner Experience
  • Own the partner support model, including workflows, SLAs and escalation routes
  • Use insight to identify recurring issues and improve processes upstream
• Process, Systems & Efficiency
  • Improve workflows and reduce manual effort where possible
  • Introduce automation and better use of systems to increase efficiency and control
  • Establish clear KPIs, reporting and management routines

About You

You’re an experienced operations leader with a track record of running and improving operational functions in marketplace or ecommerce environments.

• Significant leadership experience in marketplace or ecommerce operations within a scaled environment
• Proven track record of improving operational performance and raising standards
• Strong experience across onboarding, content operations, support and partner compliance or governance
• Ability to balance pace of growth with strong control and quality discipline
• Experience working cross-functionally with commercial and technology teams
• Strong process and systems mindset, with experience improving workflows and efficiency
• Data-led approach with the ability to organise, prioritise and hold teams and partners to account
• Confident people leader who creates clarity, ownership and high standards
• Comfortable navigating complexity and implementing practical improvements

Interview Process

• Stage 1: Recruiter Screening Call (30 mins)
• Stage 2: Competency / Panel Interview (60 mins)
• Stage 3: Final Interview with Senior Stakeholder (60 mins)

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

• Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
• Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
• Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
• Career Growth: Learning allowances, coaching, and development programs.
• Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Check out our LinkedIn pages: Buyagift, Red Letter Days, [Employer hidden] Group.