About The Role

We’re looking for a highly skilled and detail-driven Quality Lab Technician (Maternity cover) to play a pivotal role in safeguarding the quality, safety, and integrity of [Employer hidden — sign up to reveal]’s products. Sitting at the heart of our Quality function, this role goes beyond routine lab work. You’ll combine hands-on testing with operational oversight, technical expertise, and a strong focus on continuous improvement. From raw materials through to finished goods, you’ll ensure everything meets the highest standards of compliance, performance, and consistency. Working closely with the Quality Lab Supervisor and wider Operations teams, you’ll act as a key link between lab and production, supporting critical decision-making, driving quality excellence, and helping to maintain our ISO 22716 (Cosmetic GMP) and ISO 9001 standards. If you thrive in a fast-paced environment, take pride in precision, and enjoy being trusted as a technical expert, this is an opportunity to make a meaningful impact.

Key Responsibilities

• Conduct and document in-process, finished product, and stability testing in full compliance with GMP and QMS standards
• Independently manage delegated projects, modules, and quality-related activities
• Test, investigate, and release manufactured bulk and finished products
• Review and release batch records, ensuring accuracy and completeness prior to product release
• Monitor and document storage conditions for raw materials, bulk, and finished goods, escalating any risks or deviations
• Monitor operational activities to ensure compliance with GMP and QMS requirements
• Investigate and report Out of Specification (OOS) results, deviations, and non-conformances, supporting root cause analysis and corrective actions. As well as documenting non-conforming goods
• Maintain accurate analytical records, inspection reports, and trend data to support quality systems and continuous improvement
• Support the Quality Technical Team with Goods In processing where required
• Perform and maintain cleaning validations across the GMP facility
• Maintain finished product and bulk product standards

Laboratory Management

• Maintain the Quality Lab environment to the highest standards of cleanliness, organisation, and safety
• Ensure all laboratory equipment is calibrated, serviced, and fit for purpose, reporting and documenting any issues promptly
• Develop and update laboratory operating instructions, SOPs, and test methods in collaboration with the Quality Lab Supervisor
• Support the management of the finished product stability programme, including data collection and trend reporting

Technical & Process Support

• Provide technical guidance on testing methods, documentation practices, and compliance requirements
• Support the introduction and validation of new analytical methods, equipment, or technologies to improve efficiency and accuracy
• Contribute to continuous improvement initiatives, process optimisation, and automation within the Quality Lab

Documentation & Auditing

• Accurately input and maintain data across quality systems (e.g. NetSuite and QMS platforms)
• Assist with internal and external audits, providing required documentation and supporting corrective actions
• Conduct internal audits in line with the audit schedule, documenting and escalating findings
• Ensure all SOPs, Work Instructions, Operating Instructions, and Quality Records remain current and compliant with ISO 9001 and GMP standards

What We’re Looking For

• Strong understanding of ISO 22716 (Cosmetic GMP) and ISO 9001 standards
• Experience in laboratory testing within a cosmetics, pharmaceutical, or food manufacturing environment
• Strong technical and analytical skills with exceptional attention to detail
• Proficiency in electronic quality and ERP/QMS systems
• Excellent communication skills, with the ability to collaborate cross-functionally and escalate issues effectively
• A proactive, organised and self-sufficient approach, with the ability to manage multiple priorities

What We Offer

• Employment Type: This role is offered full-time, on a minimum of 13 months fixed-term contract.
• Hours and Shift Pattern: 37.5 hours per week. Weekly rotating shifts: 7:00–15:00 / 9:00–17:00 / 11:00–19:00. Possible 1 in 3 Saturday shift during peak periods (7:00–15:00).
• Location: [Employer hidden — sign up to reveal] HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
• Salary: £29,000 – £31,000 DOE
• Benefits: Up to 33 days’ holiday. EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.
• Start Date: June

About [Employer hidden — sign up to reveal]

Susie, our Founder and CEO, started [Employer hidden — sign up to reveal] as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

[Employer hidden — sign up to reveal]’s Commitment to Equal Opportunities

Our team is as diverse as it is talented because at [Employer hidden — sign up to reveal], we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with [Employer hidden — sign up to reveal].

Company Overview

We’re on a mission to do good beyond beauty, leading the charge with clinically tested formulas that are both ethical and effective. We believe that with an Infinite Purpose, real change happens. Susie, our Founder and CEO, started [Employer hidden — sign up to reveal] as a teenager, selling homemade body scrubs at Greenwich Market to help her mom pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now