Job Description

As a Commercial Property Claims Handler at [Employer hidden — sign up to reveal], you will be responsible for managing commercial property claims and supporting customers and brokers through the claims process. The role offers the opportunity to work on a varied caseload, build technical claims experience, and develop your career within a supportive and well-established insurance business. You will be part of a collaborative team with access to training, clear processes, and opportunities to progress.

You'll make an impact by:

• Investigating and managing commercial property claims from first notification through to settlement, progressing claims promptly and in line with agreed service standards and business objectives.
• Supporting customers and brokers throughout the claims journey, ensuring consistent communication and adherence to agreed claims processes and service propositions.
• Applying technical claims knowledge to assess liability, resolve queries, and agree settlements accurately and fairly.
• Sharing knowledge and best practice with colleagues, supporting team capability and continuous improvement.

Your skills and experience:

• Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
• Ability to manage a varied claims caseload, progressing claims efficiently while meeting service standards and deadlines.
• Good communication skills, with experience dealing with brokers, policyholders, loss adjusters, and internal teams.
• Good attention to detail and sound judgement when assessing liability, reviewing documentation, and agreeing settlements.

Why you'll love it here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.