Key Responsibilities

• Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.
• Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.
• Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.
• Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.
• Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.

Experience Required

• Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment
• Strong background in gap analysis, requirements definition, and user story creation
• Experience working closely with engineering teams in agile environments
• Data-driven mindset with the ability to prioritise work based on customer and commercial impact
• Comfortable validating and acceptance testing complex platform features

How to Apply

Apply online. Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

Contact

Zak Jones | [Employer hidden — sign up to reveal] | Connect on LinkedIn